ChatWoot

Interact with ChatWoot API

Actions113

Contacts Actions
- Contact Details
- Contact Delete
- Contact Search
- Contact Update
- Contact Conversations
- Contact Filter
- Contact Create
- Contact List
Contact Actions
- Contact Inbox Creation
- Contactable Inboxes Get
Automation Rule Actions
- Get Account Automation Rule
- Get Details Of A Single Automation Rule
- Update Automation Rule In Account
- Add New Automation Rule To Account
- Delete Automation Rule From Account
Help Center Actions
- Get Portal
- Update New Portal To Account
- Add New Portal To Account
- Add New Category To Account
- Add New Article To Account
Conversations Actions
- Conversation List
- Conversation Filter
- Toggle Status Of A Conversation
- Conversation List Meta
- New Conversation
- Get Details Of A Conversation
- Toggle Priority Of A Conversation
Conversation Assignment Actions
- Assign A Conversation
Conversation Labels Actions
- Conversation Add Labels
- List All Labels Of A Conversation
Inboxes Actions
- Get Inbox
- Update Inbox
- Update Agent Bot
- Add New Agent To Inbox
- Update Agents In Inbox
- List All Inboxes
- Inbox Creation
- Get Inbox Agent Bot
- Get Inbox Members
- Delete Agent In Inbox
Messages Actions
- Create A New Message In A Conversation
- List All Messages
- Delete A Message
Integrations Actions
- Get Details Of All Integrations
- Delete An Integration Hook
- Create An Integration Hook
- Update An Integrations Hook
Teams Actions
- List All Teams
- Get Details Of A Single Team
- Update A Team
- Create A Team
- Delete A Team
- Get Team Members
- Add New Agent To Team
- Update Agents In Team
- Delete Agent In Team
Custom Filters Actions
- List All Filters
- Get Details Of A Single Custom Filter
- Update A Custom Filter
- Create A Custom Filter
- Delete A Custom Filter
Webhooks Actions
- Create A Webhook
- Update A Webhook
- List All Webhooks
- Delete A Webhook
Reports Actions
- List All Conversation Statistics Summary
- Get Agent Conversation Metrics
- List All Conversation Statistics
- Get Account Conversation Metrics
Accounts Actions
- Get Details Of An Account
- Update An Account
- Create An Account
- Delete An Account
Account Users Actions
- Create An Account User
- List All Account Users
- Delete An Account User
Agent Bots Actions
- Create An Agent Bot
- Delete An Agent Bot
- Get Details Of A Single Agent Bot
- Update An Agent Bot
Users Actions
- Create A User
- Delete A User
- Get Sso Url Of A User
- Get Details Of A User
- Update A User
Contacts API Actions
- Create A Contact
- Update A Contact
- Get Details Of A Contact
Inbox API Actions
- Get Details Of A Inbox
Conversations API Actions
- List All Contact Conversations
- Create A Conversation
Messages API Actions
- Create A Message
- List All Converation Messages
- Update A Message
CSAT Survey Page Actions
- Get Csat Survey Page
Account Agent Bots Actions
- Create An Account Agent Bot
- Delete An Account Agent Bot
- List All Account Agent Bots
- Get Details Of A Single Account Agent Bot
- Update An Account Agent Bot
Agents Actions
- Get Account Agents
- Delete Agent From Account
- Add New Agent To Account
- Update Agent In Account
Canned Responses Actions
- Get Account Canned Response
- Delete Canned Response From Account
- Add New Canned Response To Account
Custom Attributes Actions
- Get Account Custom Attribute
- Get Details Of A Single Custom Attribute
- Update Custom Attribute In Account
- Add New Custom Attribute To Account
- Delete Custom Attribute From Account
Canned Response Actions
- Update Canned Response In Account

Overview

This node operation toggles the status of a conversation within an account on the ChatWoot platform. It allows users to update the state of a specific conversation by setting it to "open", "resolved", or "pending". This is useful in customer support workflows where conversations need to be tracked and managed according to their current handling status.

Practical examples include:

Marking a conversation as resolved after the customer's issue has been addressed.
Setting a conversation to pending if awaiting further information from the customer.
Reopening a conversation that was previously resolved but requires additional follow-up.

Properties

Name	Meaning
Account Id	The numeric ID of the account to which the conversation belongs.
Conversation Id	The numeric ID of the conversation whose status is to be toggled.
Status	The new status to set for the conversation. Options: "Open", "Resolved", "Pending".

Output

The node outputs JSON data representing the updated conversation object returned by the ChatWoot API after the status change. This typically includes details such as the conversation ID, updated status, timestamps, and other metadata related to the conversation.

No binary data output is involved in this operation.

Dependencies

Requires an active connection to the ChatWoot API.
Needs an API authentication token configured in the node credentials.
The base URL for the ChatWoot instance must be provided in the credentials configuration.

Troubleshooting

Invalid Account or Conversation ID: If the IDs provided do not exist or are incorrect, the API will return an error. Verify the IDs before running the node.
Authentication Errors: Ensure the API key/token is valid and has sufficient permissions to modify conversations.
Status Value Errors: Only the specified statuses ("open", "resolved", "pending") are accepted. Using any other value will cause the request to fail.
Network Issues: Connectivity problems with the ChatWoot server can cause timeouts or failures. Check network access and endpoint availability.

Links and References

ChatWoot API Documentation - For detailed API endpoints and payload structures.
ChatWoot Official Website - To learn more about the platform features.