Actions113
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- Canned Response Actions
Overview
This node integrates with the ChatWoot API to add a new canned response to a specified account. Canned responses are predefined message templates that can be quickly inserted into conversations, improving efficiency and consistency in communication. This operation is useful for customer support teams or any users managing multiple accounts who want to standardize replies or save time by reusing common messages.
Practical examples include:
- Adding a frequently used troubleshooting tip as a canned response.
- Creating quick-reply templates for common questions.
- Setting up short codes for rapid insertion of detailed messages during live chats.
Properties
| Name | Meaning |
|---|---|
| Account Id | The numeric ID of the account where the canned response will be added (required). |
| Content | The actual message content of the canned response to be saved. |
| Short Code | A short code string for quick access to this canned response during conversations. |
Output
The node outputs JSON data representing the newly created canned response object returned from the ChatWoot API. This typically includes details such as the canned response ID, content, associated account ID, and the short code. There is no binary output.
Dependencies
- Requires an API key credential for authenticating with the ChatWoot API.
- The base URL for the ChatWoot instance must be configured in the node credentials.
- The node uses HTTP requests to interact with the ChatWoot REST API.
Troubleshooting
- Invalid Account Id: If the provided account ID does not exist or is incorrect, the API will return an error. Verify the account ID before running the node.
- Authentication Errors: Missing or invalid API credentials will cause authentication failures. Ensure the API key and base URL are correctly set in the node credentials.
- Empty Content: Submitting an empty message content may result in validation errors from the API. Provide meaningful content for the canned response.
- Short Code Conflicts: Using a short code already assigned to another canned response might cause conflicts or overwrite issues. Use unique short codes.
Links and References
- ChatWoot API Documentation - Official API docs for reference on canned responses endpoints.
- ChatWoot Canned Responses Guide - Overview of canned responses feature in ChatWoot.