ChatWoot

Interact with ChatWoot API

Actions113

Contacts Actions
- Contact Details
- Contact Delete
- Contact Search
- Contact Update
- Contact Conversations
- Contact Filter
- Contact Create
- Contact List
Contact Actions
- Contact Inbox Creation
- Contactable Inboxes Get
Automation Rule Actions
- Get Account Automation Rule
- Get Details Of A Single Automation Rule
- Update Automation Rule In Account
- Add New Automation Rule To Account
- Delete Automation Rule From Account
Help Center Actions
- Get Portal
- Update New Portal To Account
- Add New Portal To Account
- Add New Category To Account
- Add New Article To Account
Conversations Actions
- Conversation List
- Conversation Filter
- Toggle Status Of A Conversation
- Conversation List Meta
- New Conversation
- Get Details Of A Conversation
- Toggle Priority Of A Conversation
Conversation Assignment Actions
- Assign A Conversation
Conversation Labels Actions
- Conversation Add Labels
- List All Labels Of A Conversation
Inboxes Actions
- Get Inbox
- Update Inbox
- Update Agent Bot
- Add New Agent To Inbox
- Update Agents In Inbox
- List All Inboxes
- Inbox Creation
- Get Inbox Agent Bot
- Get Inbox Members
- Delete Agent In Inbox
Messages Actions
- Create A New Message In A Conversation
- List All Messages
- Delete A Message
Integrations Actions
- Get Details Of All Integrations
- Delete An Integration Hook
- Create An Integration Hook
- Update An Integrations Hook
Teams Actions
- List All Teams
- Get Details Of A Single Team
- Update A Team
- Create A Team
- Delete A Team
- Get Team Members
- Add New Agent To Team
- Update Agents In Team
- Delete Agent In Team
Custom Filters Actions
- List All Filters
- Get Details Of A Single Custom Filter
- Update A Custom Filter
- Create A Custom Filter
- Delete A Custom Filter
Webhooks Actions
- Create A Webhook
- Update A Webhook
- List All Webhooks
- Delete A Webhook
Reports Actions
- List All Conversation Statistics Summary
- Get Agent Conversation Metrics
- List All Conversation Statistics
- Get Account Conversation Metrics
Accounts Actions
- Get Details Of An Account
- Update An Account
- Create An Account
- Delete An Account
Account Users Actions
- Create An Account User
- List All Account Users
- Delete An Account User
Agent Bots Actions
- Create An Agent Bot
- Delete An Agent Bot
- Get Details Of A Single Agent Bot
- Update An Agent Bot
Users Actions
- Create A User
- Delete A User
- Get Sso Url Of A User
- Get Details Of A User
- Update A User
Contacts API Actions
- Create A Contact
- Update A Contact
- Get Details Of A Contact
Inbox API Actions
- Get Details Of A Inbox
Conversations API Actions
- List All Contact Conversations
- Create A Conversation
Messages API Actions
- Create A Message
- List All Converation Messages
- Update A Message
CSAT Survey Page Actions
- Get Csat Survey Page
Account Agent Bots Actions
- Create An Account Agent Bot
- Delete An Account Agent Bot
- List All Account Agent Bots
- Get Details Of A Single Account Agent Bot
- Update An Account Agent Bot
Agents Actions
- Get Account Agents
- Delete Agent From Account
- Add New Agent To Account
- Update Agent In Account
Canned Responses Actions
- Get Account Canned Response
- Delete Canned Response From Account
- Add New Canned Response To Account
Custom Attributes Actions
- Get Account Custom Attribute
- Get Details Of A Single Custom Attribute
- Update Custom Attribute In Account
- Add New Custom Attribute To Account
- Delete Custom Attribute From Account
Canned Response Actions
- Update Canned Response In Account

Overview

This node interacts with the ChatWoot API to retrieve detailed information about a specific conversation within a given account. It is useful for scenarios where you need to fetch comprehensive data about customer interactions, support tickets, or chat histories stored in ChatWoot. For example, a support automation workflow could use this node to pull conversation details before performing sentiment analysis or routing the conversation to the appropriate team.

Properties

Name	Meaning
Account Id	The numeric ID of the ChatWoot account from which to retrieve the conversation details.
Conversation Id	The numeric ID of the specific conversation whose details are to be fetched.

Output

The node outputs JSON data containing the full details of the requested conversation. This typically includes metadata such as conversation status, participants, messages exchanged, timestamps, and any associated tags or custom attributes. The output structure directly reflects the ChatWoot API response for a conversation detail endpoint.

No binary data output is produced by this node.

Dependencies

Requires an API key credential for authenticating with the ChatWoot API.
The base URL for the ChatWoot instance must be configured in the node credentials.
The node depends on the ChatWoot REST API being accessible and the provided account and conversation IDs being valid.

Troubleshooting

Invalid Account or Conversation ID: If the IDs do not exist or are incorrect, the API will return an error. Verify that the numeric IDs correspond to existing resources in your ChatWoot instance.
Authentication Errors: Ensure the API key credential is correctly set up and has sufficient permissions to access conversation data.
Network Issues: Connectivity problems or incorrect base URL configuration can cause request failures. Confirm the URL and network accessibility.
API Rate Limits: Excessive requests may lead to rate limiting; handle such errors by implementing retries or backoff strategies.