ChatWoot

Overview

This node interacts with the ChatWoot API to retrieve conversations related to a specific contact within an account. It is useful for scenarios where you want to fetch all chat conversations or message threads associated with a particular contact in your customer support or engagement platform. For example, a user might use this node to display conversation history for a contact before responding or to analyze communication patterns.

Properties

Output

The node outputs JSON data representing the contact's conversations fetched from the ChatWoot API. This typically includes details such as conversation IDs, messages, timestamps, participants, and status. The output structure aligns with the ChatWoot API response for contact conversations.

No binary data output is indicated.

Dependencies

• Requires an API key credential for authenticating with the ChatWoot API.
• The base URL for the ChatWoot instance must be configured in the node credentials.
• The node depends on the @devlikeapro/n8n-openapi-node package for OpenAPI integration.

Troubleshooting

• Common issues:

  • Invalid or missing API credentials will cause authentication failures.
  • Incorrect Account Id or Contact Id values may result in empty responses or errors.
  • Network connectivity problems can prevent successful API calls.

• Error messages:

  • Authentication errors usually indicate invalid API keys or misconfigured credentials.
  • "Not Found" errors suggest that the specified contact or account does not exist.
  • Rate limiting errors may occur if too many requests are sent in a short period; retry after some time.

Links and References

• ChatWoot API Documentation
• n8n OpenAPI Node Integration Guide