Actions113
- Contacts Actions
- Contact Actions
- Automation Rule Actions
- Help Center Actions
- Conversations Actions
- Conversation Assignment Actions
- Conversation Labels Actions
- Inboxes Actions
- Messages Actions
- Integrations Actions
- Teams Actions
- Custom Filters Actions
- Webhooks Actions
- Reports Actions
- Accounts Actions
- Account Users Actions
- Agent Bots Actions
- Users Actions
- Contacts API Actions
- Inbox API Actions
- Conversations API Actions
- Messages API Actions
- CSAT Survey Page Actions
- Account Agent Bots Actions
- Agents Actions
- Canned Responses Actions
- Custom Attributes Actions
- Canned Response Actions
Overview
This node interacts with the ChatWoot API to retrieve a Customer Satisfaction (CSAT) Survey Page associated with a specific conversation. It is useful in scenarios where you want to fetch feedback survey details linked to a particular chat or support conversation, enabling further analysis or display of customer satisfaction data.
For example, after a support interaction, you might use this node to get the CSAT survey page URL or content for that conversation to send it to the customer or analyze their feedback.
Properties
| Name | Meaning |
|---|---|
| Conversation Uuid | The unique identifier (UUID) of the conversation for which to retrieve the CSAT survey page. This is a required numeric input. |
Output
The node outputs JSON data containing the details of the CSAT survey page related to the specified conversation UUID. The exact structure depends on the ChatWoot API response but typically includes information such as the survey page URL, status, and any metadata about the survey.
No binary data output is indicated.
Dependencies
- Requires an API key credential for authenticating with the ChatWoot API.
- The base URL for the ChatWoot instance must be configured in the node credentials.
- The node uses the ChatWoot REST API endpoint to fetch the CSAT survey page.
Troubleshooting
- Missing or invalid Conversation UUID: Ensure the conversation UUID is provided and is valid; otherwise, the API call will fail.
- Authentication errors: Verify that the API key credential and base URL are correctly set up in the node credentials.
- API connectivity issues: Check network access to the ChatWoot instance and ensure the API endpoint is reachable.
- Unexpected API responses: Confirm that the conversation UUID corresponds to an existing conversation with an associated CSAT survey.
Links and References
- ChatWoot API Documentation (for detailed API endpoints and response formats)
- Customer Satisfaction Surveys in ChatWoot