Actions68
- Client Actions
- Agent Actions
- Asset Actions
- Field Info Actions
- Invoice Actions
- Site Actions
- Ticket Actions
- Ticket Status Actions
- Ticket Type Actions
- Timesheet Actions
- Timesheet Event Actions
- Webhook Actions
- Webhook Event Actions
Overview
This node interacts with the HaloPSA API to retrieve information about ticket statuses. Specifically, the "Get by ID" operation under the "Ticket Status" resource fetches details of a single ticket status using its unique identifier. This is useful in scenarios where you need to obtain the current state or metadata of a specific ticket status within your service management workflows.
Practical examples include:
- Fetching the name and description of a ticket status to display in a dashboard.
- Validating if a ticket status exists before updating tickets.
- Integrating ticket status details into automated reporting or notification systems.
Properties
| Name | Meaning |
|---|---|
| Ticket Status ID | The unique numeric ID of the ticket status to retrieve. |
| Options | Additional options for the request: |
| - Include Details | Boolean flag indicating whether to include extra detailed information in the response. |
Output
The node outputs JSON data representing the ticket status object retrieved from the API. This typically includes fields such as the status ID, name, and possibly other descriptive or metadata fields depending on the "Include Details" option.
If binary data were involved (not indicated here), it would represent attachments or related files, but this node focuses solely on JSON data.
Dependencies
- Requires an active connection to the HaloPSA API via an API key credential configured in n8n.
- The node depends on the HaloPSA API endpoint
/Statusto fetch ticket status data. - No additional external services are required beyond the HaloPSA API.
Troubleshooting
Common Issues:
- Invalid or missing Ticket Status ID will result in errors or empty responses.
- Network connectivity issues or incorrect API credentials can cause authentication failures.
- If "Include Details" is set to true but the API does not support extended details for some statuses, the response may be incomplete.
Error Messages:
- "Unauthorized" or "Authentication failed": Check that the API key credential is correctly configured and has necessary permissions.
- "Not Found": Verify that the provided Ticket Status ID exists in the HaloPSA system.
- Timeouts or network errors: Ensure stable internet connection and that the HaloPSA API endpoint is reachable.
Links and References
- HaloPSA API Documentation (general reference for API endpoints)
- n8n documentation on creating custom nodes