HaloPSA Complete

Overview

This node integrates with the HaloPSA API to manage ticket statuses within a service management workflow. Specifically, the Delete Ticket Status operation allows users to remove an existing ticket status by its unique identifier. This is useful for maintaining and cleaning up ticket workflows by removing obsolete or unused statuses.

Practical examples include:

• Automatically deleting a ticket status that is no longer relevant after a project phase ends.
• Cleaning up test or temporary statuses created during automation testing.
• Managing lifecycle of ticket statuses dynamically based on business rules.

Properties

Output

The node outputs JSON data representing the result of the delete operation. Typically, this will confirm whether the deletion was successful or provide details about the deleted ticket status. The exact structure depends on the API response but generally includes status confirmation.

No binary data output is involved in this operation.

Dependencies

• Requires an active connection to the HaloPSA API.
• Needs an API authentication token or key configured in n8n credentials to authorize requests.
• The node relies on internal routing logic (router) to handle API calls.

Troubleshooting

• Common issues:

  • Providing an invalid or non-existent Ticket Status ID will likely cause the API to return an error.
  • Missing or incorrect API credentials will prevent the node from authenticating.
  • Network connectivity problems can cause request failures.

• Error messages and resolutions:

  • "Ticket Status not found": Verify the Ticket Status ID is correct and exists in HaloPSA.
  • Authentication errors: Check that the API key or token is correctly set up in n8n credentials.
  • Timeouts or network errors: Ensure stable internet connection and that the HaloPSA API endpoint is reachable.

Links and References

• HaloPSA API Documentation (for detailed API endpoints and responses)
• n8n documentation on creating custom nodes