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mittwald

Interact with mittwald mStudio API

Actions409

Overview

This node operation allows you to update the status of a conversation within the mittwald mStudio API. It is useful in scenarios where you need to programmatically manage conversation workflows, such as marking conversations as open, answered, or closed based on your business logic or automation rules. For example, after a support agent replies to a customer inquiry, this node can set the conversation status to "answered" automatically.

Properties

Name Meaning
Conversation Id The unique identifier of the conversation whose status you want to update.
Status The new status to assign to the conversation. Options are: Open, Answered, Closed.

Output

The node outputs JSON data representing the response from the mittwald mStudio API after updating the conversation status. This typically includes confirmation of the updated status and any relevant metadata about the conversation. The node does not output binary data.

Dependencies

  • Requires an API key credential for authenticating with the mittwald mStudio API.
  • The base URL for API requests is https://api.mittwald.de.
  • The node expects the API to accept and return JSON-formatted data.

Troubleshooting

  • Invalid Conversation Id: If the provided conversation ID does not exist or is malformed, the API may return an error. Verify that the conversation ID is correct.
  • Authentication Errors: Ensure that the API key credential is valid and has sufficient permissions to update conversation statuses.
  • Status Value Errors: Only the values "open", "answered", or "closed" are accepted. Using other values will cause the request to fail.
  • Network Issues: Connectivity problems with the mittwald API endpoint can cause timeouts or failures. Check network access and API availability.

Links and References

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