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Notificações Inteligentes

Integração do NI

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Overview

The node is designed to create an NPS (Net Promoter Score) survey event for a client. It collects various customer details and generates an event that can be used to trigger or log the sending of an NPS survey via a specified URL. This is useful in scenarios where businesses want to gather customer feedback through NPS surveys after interactions such as purchases, support tickets, or other service events.

Practical examples:

  • After a customer completes a purchase, automatically send them an NPS survey link to measure satisfaction.
  • Trigger an NPS survey event when a support ticket is closed to assess service quality.
  • Collect demographic and contact information alongside the survey event for better segmentation and analysis.

Properties

Name Meaning
ID The ID of an existing integration (required for some operations but not for this one).
Primeiro Nome Customer's first name (required).
Telefone Customer's phone number including country code and area code (required).
Sobrenome Customer's last name (optional).
Data De Nascimento Customer's birthdate in format YYYY-MM-DD (optional).
Moeda Currency type used by the customer, e.g., BRL, USD, GBP (optional).
Gênero Customer's gender (optional).
Email Customer's email address (optional).
CPF/CNPJ Customer's document number (CPF or CNPJ) (optional).
IP Customer's IP address (optional).
URL Da Pesquisa URL to access the NPS survey (required).

Output

The node outputs JSON data representing the created NPS survey event. This typically includes confirmation of the event creation and may echo back the input data or provide identifiers related to the event. There is no indication of binary data output.

Dependencies

  • Requires an API key or authentication token configured in n8n to connect with the external service handling the event creation.
  • The node depends on an external service endpoint that accepts the event data and creates the NPS survey event accordingly.

Troubleshooting

  • Missing required fields: Ensure all required properties like "Primeiro Nome", "Telefone", and "URL Da Pesquisa" are provided; otherwise, the node will fail.
  • Invalid date format: The "Data De Nascimento" must follow the YYYY-MM-DD format; incorrect formatting may cause errors.
  • API authentication errors: Verify that the API key or authentication credentials are correctly set up in n8n.
  • Network issues: Connectivity problems to the external service will prevent event creation.
  • Incorrect phone number format: The phone number should include country and area codes; invalid formats might lead to rejection.

Links and References

Discussion