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Notificações Inteligentes

Integração do NI

Actions45

Overview

The node operation "Criar Evento De Nota Nps" (Create NPS Score Event) is designed to create an event related to a customer's Net Promoter Score (NPS) feedback. This typically involves capturing customer details along with the score they provided and any comments they made. Such a node would be beneficial in scenarios where businesses want to automate the collection and processing of customer satisfaction data, integrate it into their CRM or analytics systems, or trigger workflows based on customer feedback.

Practical examples include:

  • Automatically logging NPS scores from customers after a service interaction.
  • Triggering follow-up actions or surveys based on low or high NPS scores.
  • Aggregating customer feedback for reporting and analysis.

Properties

Name Meaning
Primeiro Nome Customer's first name
Sobrenome Customer's last name
Telefone Customer's phone number including country code and area code
Email Customer's email address
CPF/CNPJ Customer's document number (CPF or CNPJ - Brazilian individual/company tax IDs)
Data De Nascimento Customer's birthdate (format: YYYY-MM-DD)
Gênero Customer's gender
Moeda Currency type used by the customer (e.g., BRL, USD, GBP)
IP Customer's IP address
Nota Dada Pelo Cliente The score given by the customer (required numeric value)
Comentário Feito Pelo Cliente Comment provided by the customer
Data Da Resposta Date/time when the response was given (in UTC+0 timezone)

Output

The node outputs JSON data representing the created NPS event. This output typically includes confirmation of the event creation and may echo back the input data or provide additional metadata such as event IDs or timestamps. There is no indication that the node outputs binary data.

Dependencies

  • The node requires an API key or authentication token to connect to the external service handling the events.
  • Proper configuration of credentials within n8n is necessary to authenticate requests.
  • The node depends on the external system's API that accepts event creation requests.

Troubleshooting

  • Missing Required Fields: If required fields like "Primeiro Nome", "Telefone", or "Nota Dada Pelo Cliente" are missing, the node will likely throw validation errors. Ensure all mandatory inputs are provided.
  • Invalid Data Formats: Dates should follow the specified format (YYYY-MM-DD), and phone numbers must include country and area codes. Incorrect formats may cause API rejections.
  • Authentication Errors: Failure to provide valid API credentials or tokens will result in authorization errors. Verify credential setup in n8n.
  • API Connectivity Issues: Network problems or incorrect endpoint configurations can cause request failures. Check network access and endpoint URLs.
  • Unexpected API Responses: If the external service changes its API, the node might fail. Keep the integration updated according to the service documentation.

Links and References

Discussion