Actions11
Overview
This node interacts with the PerfexCRM API to retrieve detailed information about a specific support ticket. It is designed to fetch a ticket by its unique ID and optionally include all replies associated with that ticket. This functionality is useful in scenarios where you need to automate customer support workflows, integrate ticket data into other systems, or analyze ticket conversations.
For example, you might use this node to:
- Automatically pull ticket details into a dashboard for monitoring.
- Fetch ticket replies to generate summaries or reports.
- Integrate ticket information with other CRM or helpdesk tools.
Properties
| Name | Meaning |
|---|---|
| Ticket ID | The unique identifier of the ticket to retrieve. |
| Options | Additional options for the request: |
| Include Replies | Whether to include all replies associated with the ticket (true/false). |
Output
The node outputs the JSON representation of the requested ticket. If the "Include Replies" option is enabled, the output will also contain the ticket's replies nested within the response.
The structure typically includes fields such as ticket subject, department, status, priority, creation date, and optionally an array of replies with their messages and metadata.
No binary data is output by this node.
Dependencies
- Requires an API key credential for authenticating with the PerfexCRM API.
- The node configuration must include the base URL and API version for the PerfexCRM instance.
- Network access to the PerfexCRM API endpoint is necessary.
Troubleshooting
Common issues:
- Invalid or missing Ticket ID will cause the API to return an error.
- Incorrect API credentials or expired tokens will result in authentication failures.
- Network connectivity problems can prevent successful API calls.
Error messages:
"Ticket not found": Verify the Ticket ID is correct and exists in the system."Authentication failed": Check that the API key credential is valid and properly configured.- Timeout or network errors: Ensure the PerfexCRM API endpoint is reachable from your environment.
To resolve these, double-check input parameters, credentials, and network settings.
Links and References
- PerfexCRM API Documentation (official API docs)
- n8n Documentation on HTTP Request Node (for understanding API requests)